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Our commitment to you

Everything we do is focused on helping you achieve your investment goals. Your success is our success. This is not as selfless as it may sound, but is the only way for us to continue to build a sustainable business.

We will ensure that you have access to Best of breed^TM managers

We aim to identify the most appropriate manager for each of our unit trust portfolios. This is not a responsibility we take lightly - we spend a significant amount of time ensuring that our total offering is the best it can be.

We will provide you with great client service

What makes great client service? You tell us. We will listen to your needs so that we are able to develop, build and maintain excellent relationships with you.

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Legal information

It is important that you read and understand the following information before you use this website.

Our unit trusts are administered by Nedgroup Collective Investments Limited that is registered as a manager in terms of the Collective Investment Schemes Control Act.

Investment Consulting is performed by Nedgroup Investment Advisors that is an authorised financial services provider.

Nedgroup Investments is a member of the Association for Savings and Investment SA.

Use of our website and copyright

This website is owned by Nedgroup Investments and is protected by copyright and other intellectual property laws. You may view, download and print information on this website for personal use but not for any trading purposes.

Information on our website

This website provides general information about us, our products and services as well as links to third party websites for your convenience. We do not make any representation regarding nor endorse these third party websites and do not accept any responsibility for the information contained therein. We cannot guarantee the accuracy of information contained in the website, its source or that it is current and reserve the right to make corrections and improvements. Calculations on the website are illustrative and should be used only as a guideline. Information provided on our website or any third party website does not constitute financial, investment, legal, tax, consulting or other advice. Nothing on this website constitutes a recommendation or offer but merely serves as an invitation to do business with us.

All services that are offered by us are subject to the completion of our application forms and relevant documentation which contain our terms and conditions. We reserve the right to reject at our discretion any application submitted relating to any of our services as contained on this website.

Privacy policy

Nedgroup Investments respects your privacy and will take all reasonable steps to protect your personal information.

Personal information

In general, you can visit our website without having to divulge any personal information. However, while using this website you may provide information about yourself or it may be collected by us.

If you have registered on our secure site, you may view your portfolio information and update your personal information at any time on the website. Your information is protected by a username and password. You are responsible for keeping such username and password confidential and should not disclose it to any third party. You may change your password at any time and we recommend that you do so regularly.

Access to your personal information held by us may also be requested by yourself or third parties. The Promotion of Access to Information Act, 2 of 2000 regulates and sets out the procedure for such a request and under what circumstances such access may be refused.

Use of information

Personal information is used as is appropriate in the normal course of business to provide the products and services you have requested. We may retain any information for purposes of investment transaction processing and administration, to monitor our site or to communicate directly with you.

Sharing of information

All personal information supplied to us or collected by us is kept strictly confidential and will not be passed on or sold to third parties.

We will disclose or report personal information if and when required to do so by law or any regulatory authority, and to our employees or agents who require such information to carry out their duties.

Security of information

We take all reasonable steps to protect your personal information and are committed to ensuring that your information is secure, including the use of encryption technology. We can, however, not guarantee the security of any information you transmit to us electronically as it is susceptible to interception and monitoring. You, therefore, bear all risk of transmitting information in this manner.

Electronic communications and records

By communicating with us by electronic means or visiting this website, you consent to receiving communications electronically and agree that all agreements, notices, disclosures and all other communications transmitted by electronic means satisfies any legal requirement, including but not limited to the requirement that such communication should be ‘in writing’.

Complaints

Nedgroup Investments values your support as a client and your satisfaction is therefore of the utmost importance to us. We are committed to providing you with exceptional client service.

Naturally, there may be times when you are not satisfied with our service, or you simply have a complaint. We encourage you to contact us and have established a simple complaints resolution procedure for this purpose.

We will deal with your complaint as quickly and effectively as possible.

For details on our clients’ complaints procedure, please click here.

Promotion of Access to Information Act

The Promotion of Access to Information Act, no 2 of 2000 (the ‘Act’) was enacted on 3 February 2000, giving effect to the constitutional right of access to any information held by the state and any information that is held by any other person and that is required for the exercise of protection of any rights. In order for access to information to be granted, certain requirements have to be met.

The Act requires Nedgroup Investments to compile a manual to assist people who want to exercise their right to access to information. This manual, as well as the prescribed request form and fees payable, is available below.

Manual Request form Fees payable

Nedgroup Investments (Pty) Limited forms part of the Nedbank Group and therefore conforms to the Nedbank manual that may be accessed at www.nedbank.com under the 'Legal Requirements' tab, for more detail.

Conflicts of Interest Management Policy

A conflict of interest prejudices or can be seen to prejudice an individual’s objectivity and ability to act in the best interest of our business or our clients.

The Conflicts of Interest Management Policy sets out the standards determined by Nedgroup Investments in respect to avoiding or, where this is not possible, mitigating potential and actual conflicts of interest.

Disclaimer

We have taken all reasonable steps to ensure that the information on this website is accurate and current on an ongoing basis. We do not, however, accept any responsibility for any loss or damage of whatsoever nature that may be caused or brought about, directly or indirectly by the use of our website or reliance on any information, links or service provided through this website.